Refund policy

Return & Exchange Policy

At B2M Boutique, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ Returns

• You may return unworn, unwashed items with tags still attached within 14 days of delivery for a refund or store credit.

• Returns must be in original packaging and in resalable condition.

• To start a return, please contact us at b2mboutique22@gmail.com with your order number and reason for return.

🔁 Exchanges

• Need a different size or style? We offer exchanges for the same item (if available) within 14 days.

• Simply reach out to us to reserve your replacement before sending the item back.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Pacifiers, teethers, bottles, and feeding accessories

• Personalized or custom items

• Sale or clearance items (final sale)

💰 Refunds

• Once we receive your return, please allow 5–7 business days for inspection and processing.

• Refunds will be issued to your original payment method or as store credit, depending on your preference.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• We recommend using a trackable shipping service for all returns.

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Have questions? Reach out to us anytime at [your customer service email or contact form link] — we’re always happy to help!